Help Center

Bidding & registration

• - How do I register and verify a payment method?
• - What is the buyer’s premium and how is tax handled?
• - How to place, raise, or set a max bid?

Payments & invoices

• - When are invoices issued after closing?
• - Accepted payment types and wire instructions.
• - How to request an updated bill of sale.

Pickup & logistics

• - Where do I find pickup windows and locations?
• - Rigging and carrier requirements by lot size.
• - How to share release authorization with carriers.

Quick answers

When do auctions close?

Lots close at staggered times with soft-close logic; watch the countdown on each lot.

Can I retract a bid?

Bids are binding; contact support for rare exceptions (typo, wrong lot).

Pickup windows?

Shown on the lot page and invoice; coordinate carriers in advance.

Contact strips